Refund & Return Policy – buyhence.com

At buyhence.com, we aim to provide a fair, transparent, and customer-friendly shopping experience for all international buyers.

Refund Window

Refunds and returns must be requested within 15 days of delivery. Orders older than 15 days are not eligible for a full refund or exchange.

Eligibility for Returns

  • Items must be unused, in the same condition you received them, and in original packaging.
  • Defective or damaged items are eligible for full refund or exchange.
  • Products that are perishable, intimate, sanitary, hazardous, or flammable cannot be returned.
  • Other non-returnable items may include:
    • Gift cards
    • Downloadable digital products
    • Some health and personal care items

Partial Refunds

Partial refunds may be granted in certain cases:

  • Items that are not in original condition, damaged, or missing parts for reasons not due to our error.
  • Items returned after the refund window.

Refund Process & Payment Methods

  • Once your return is received and inspected, we will notify you via email about approval or rejection.
  • If approved, refunds will be processed within 3–5 business days and credited to the original payment method (PayPal, Stripe, Wise, or other used at checkout).
  • Shipping costs are non-refundable unless the error is on our side.
  • Taxes, duties, and VAT paid may be refunded depending on local regulations; customers are responsible for claiming these if applicable.

Exchanges

We only replace items if they are defective or damaged. To request an exchange, contact us at support@goodsbridges.com with your order number and photos of the item. We will guide you on return shipping.

Gifts

  • If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the return once the item is received.
  • If the item was not marked as a gift, the refund will be issued to the original purchaser.

Shipping Returns

  • Customers are responsible for return shipping costs. Shipping costs are non-refundable.
  • Consider using a trackable shipping service or purchasing shipping insurance for high-value items.
  • Delivery times for exchanges may vary depending on your location.

Late or Missing Refunds

If you have not received a refund yet:

  1. Check your bank or payment account again.
  2. Contact your payment provider; processing may take some time.
  3. If the refund is still not received, contact support@goodsbridges.com for assistance.

Additional Notes

This policy covers all payment methods (PayPal, Stripe, Wise, credit/debit cards) and is valid for international buyers. buyhence.com reserves the right to update this policy at any time; updates will be posted on this page.